Privacy policy

Scope and Our Role

This Privacy Policy («Policy») explains how Resonare Laboratory («Resonare,» «we,» «us,» or «our») collects, uses, and shares your personal data when you use our website and services (collectively, the «Services»). Resonare Laboratory determines the purpose and methods of processing your personal data as described in this Policy, acting as the data controller. This Policy applies to all processing activities related to our Services under EU data protection laws.

We do not process personal data as a processor or service provider on behalf of other entities. Our international data transfers are limited to the European Union (EU) only.

Personal Data We Collect

We may collect personal data when you:

• Visit our website, register, or subscribe to our Services.
• Contact us, submit a request, or provide feedback.
• Participate in webinars, trainings, or other educational programs.
• Use our products, services, or applications.

The personal data we collect may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Business Information: Company name, role, and website details.
• Login and Authentication Data: Username, password, and security verification details.
• Technical and Device Information: IP address, browser type, operating system, and session activity logs.
• Payment Information: Billing address and transaction details.
• Marketing Preferences: Subscription preferences and communication opt-ins.
• Cookies and Analytics Data: Collected through website tracking tools.

How We Use Personal Data

We use personal data for the following purposes:

• To provide and manage our Services, including customer support.
• To process transactions and handle account administration.
• To improve and develop our technology, products, and services.
• To ensure compliance with AML regulations and security policies.
• To send promotional content, updates, and marketing communications.
• To conduct research and analyze usage trends for product enhancement.
• To comply with legal and regulatory obligations.

How We Share Personal Data

We may share your personal data under the following circumstances:

• With Third-Party Service Providers: To facilitate service operations, including payment processing, hosting, and security monitoring.
• With Business Partners: If you participate in co-hosted events, webinars, or collaborative programs.
• For Legal Compliance: To comply with applicable laws, respond to legal requests, or enforce our rights.
• During Business Transactions: If Resonare Laboratory undergoes a merger, acquisition, or asset sale, personal data may be transferred accordingly.
• At Your Direction: When you authorize us to share your data with a third party.

Security & Data Protection

We implement advanced security measures to protect your personal data, including:

• Data encryption and secure storage mechanisms.
• Access controls to limit unauthorized data access.
• Regular security updates to safeguard against cyber threats.

Despite our efforts, no security system is completely foolproof. If you suspect a security issue, please contact us at request@resonare.io.

Data Retention & Deletion

We retain personal data only as long as necessary to fulfill its intended purpose, comply with legal obligations, or resolve disputes. After this period, we delete or anonymize the data unless retention is required by law.

International Data Transfers

All personal data processing and transfers occur exclusively within the EU. We do not transfer personal data outside of the EU unless adequacy decisions or appropriate safeguards are in place.

Your Rights Under EU Law

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion (Right to Be Forgotten): Request the removal of your data.
• Restriction of Processing: Limit how your data is used.
• Data Portability: Obtain a structured copy of your data.
• Objection to Processing: Opt out of marketing or other processing.
• Withdrawal of Consent: If processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at request@resonare.io.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and improve our Services. For details on managing your cookie preferences, refer to our Cookie Policy.

Children’s Privacy

Our Services are not intended for children under 13 years old, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us for immediate deletion.

Changes to This Privacy Policy

We may update this Policy from time to time. If changes are significant, we will notify users via email or prominent website announcements. We encourage you to review this Policy periodically to stay informed.

How to Contact Us

For privacy-related inquiries, data requests, or questions, please contact us at:
Email: request@resonare.io

If necessary, you may also submit a privacy request by completing our Request Form, which will be reviewed and processed in accordance with applicable data protection laws.